How long does delivery take?

Within Nairobi CBD: same‑day delivery (free). Nairobi non‑CBD: typically 1–2 business days. Other counties: 2–4 business days depending on location.

Do you deliver to my county?

Yes, we deliver across Kenya. Shipping cost is calculated at checkout based on your county and area.

What is your return policy?

You can return eligible items within 7 days of delivery in unused, original condition. See our Return Policy for details.

Are products covered by warranty?

Many products carry manufacturer warranties. Keep your receipt and packaging for warranty claims.

What payment methods do you accept?

M‑Pesa, cards, and other secure payment methods shown at checkout.

Is M‑Pesa payment safe?

Yes. We initiate an official STK push to your phone. Never share your PIN with anyone.

Do I need an account to order?

No. You can check out as a guest, but an account helps track orders and speeds up checkout.

How can I contact support?

Email info@connect-is.com or call +254 707 610 978.