1. Acceptance of Terms

Welcome to Connect Infrastructure Solutions. By accessing and using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Description of Services

Connect Infrastructure Solutions provides an e-commerce platform specializing in printers, toners, cartridges, and office supplies. We offer:

• High-quality printers from leading manufacturers
• Compatible and original toner cartridges
• Office supplies and accessories
• Technical support and maintenance services
• Delivery and installation services

3. User Accounts

To make purchases on our platform, you may need to create an account. You are responsible for:

• Providing accurate and complete information
• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

4. Product Information and Pricing

We strive to provide accurate product descriptions and pricing. However:

• Product specifications may vary by manufacturer
• Prices are subject to change without notice
• We reserve the right to correct any errors in product information or pricing
• All prices are in Kenyan Shillings (KSH) unless otherwise specified

5. Orders and Payment

By placing an order, you agree to:

• Pay the full amount at the time of purchase
• Provide accurate delivery information
• Accept responsibility for customs duties and taxes
• Understand that orders are subject to product availability

We accept various payment methods including credit cards, mobile money, and bank transfers. All payments are processed securely through our payment partners.

6. Shipping and Delivery

We offer various shipping options depending on your location and product type:

• Standard delivery (3-5 business days)
• Express delivery (1-2 business days)
• Same-day delivery (selected areas)
• Installation services for large equipment

Delivery times are estimates and may vary based on product availability and location. Risk of loss passes to you upon delivery to the carrier.

7. Returns and Exchanges

We want you to be satisfied with your purchase. Our return policy includes:

• 30-day return period for most items
• Items must be in original condition and packaging
• Return shipping costs may apply
• Some items (custom orders, software) may not be returnable

Please contact our customer service team to initiate a return or exchange.

8. Warranties

Products are covered by manufacturer warranties where applicable:

• Printers typically carry 1-3 year manufacturer warranties
• Toner cartridges may have limited warranties
• We provide warranty service coordination
• Warranty coverage may vary by product and manufacturer

9. Limitation of Liability

Connect Infrastructure Solutions shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or business interruption
• Damages exceeding the amount paid for the product
• Issues arising from misuse or unauthorized modifications

10. Intellectual Property

All content on our website, including logos, images, and text, are protected by intellectual property laws. You may not reproduce, distribute, or use our content without permission.

11. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified terms.

13. Contact Information

If you have questions about these Terms and Conditions, please contact us: